Knowledge Base - our assurance of premium customer service

• Agent Technology

The intelligent, lightweight and efficient Blackthorn Agent Technology makes every system on your network accessible, independent of their location.

• Audit and Inventory

We perform fast, accurate and up-to-date Audit and Inventory of computers, servers, and mobile devices. Deployed over the LAN, WAN, and Internet.
 

• IT Service Delivery Kit

We have hundreds of scripts for automating procedures such as agent control, configuration changes, clean-up and maintenance, disk management, network testing and more.

• Remote Access

Live Connect provides a single machine interface to give full control with minimal end user interruption. Utilize Remote Access and Remote Control that even works behind firewalls and NAT.

• Ticketing

We exceed customer expectations by providing our IT support personnel with the Service Desk and Ticketing tools they need to track, respond and resolve issues quickly and efficiently.

• Info Centre

With Info Centre's robust management reporting we have all the information we need to effectively manage and convey the status of the network infrastructure and communicate the value of your services.

• Management Reports

Blackthorn provides comprehensive and integrated management reporting for all data collected and stored in the system.

• Patch Management

Through Blackthorn’s Patch module, we automatically keep servers, workstations and remote computers up-to-date with the latest important security patches and updates.

• Desktop Policy Management

We manage the end user experience with Desktop Policy Management. From interface options to hardware configuration and everything in between.

• Desktop Migration

We can automate the backup and collection of user settings with Desktop Migration. Redirect them to another machine and have them working with the same settings as before.

• Backup

Experience the power of Blackthorn’s backup to implement real-time automated disk remote backup, disk imaging, file level remote backup and bare metal restore for Windows servers and workstations.
 

• Service Desk

We provide a comprehensive and flexible web-based helpdesk environment. Think of it as your Hub of Knowledge where your pre defined IT processes flow through a central repository creating a fully automated service desk strategy.

• Remote Control

We can quickly and securely access any of our client’s computers from any location.

• Monitoring

We implement proactive, user-defined System Monitoring with instant notification of problems or changes such as low disk space, processor spikes and memory issues.

• Security/Antivirus

With the powerful Antivirus functionality we enhance and extend support for the IT service delivery process by including an essential security protection component.

• Mobile Help Desk

We have a service desk management application for our technicians who need remote access off site while ensuring escalation polices and incident remediation are properly followed.