Managed IT Services

Support Tree provides comprehensive managed IT services for businesses.

We cater for all sizes of networks, from small business to corporate, fixed and mobile, with full management, including security, disaster recovery and on-line active auditing.

We support all IT applications including mobile.
 

Support Tree provides the expertise to ensure that all your users can connect to and use high availability computing technologies in a safe, secure and efficient manner.

Support Tree installs and manages all your networking system equipment, including the firewalls which protect your network, servers that store files, run applications and the e-mail system.

We can implement all your internet connections and telephone requirements.
 

Our Support Level Agreements SLA provide peace of mind service solutions tailored to your risk and reward needs.

To achieve the guaranteed QoS, Support Tree SLAs depend on a formalised procedural implementation of service requirements, from periodic maintenance processes to critical interventions.

Support Tree use the ITIL ‘Good Practice’ framework to implement our own ‘Best Practice’, whilst our QoS procedures manual is currently being adapted to ISO 9000 requirements.

Our clients can rely on Support Tree to provide the quality support necessary for their own QoS references to their customers.
 

Support Tree evaluate your backup requirements taking into account the volume and location of data, user workstations, disaster recovery strategy, speed of restoration required and other factors.

We then recommend the solution that provides the best fit from a number of options including Support Tree Remote Backup. Whatever backup solution is recommended, Support Tree can provide a managed service in terms of set up, testing and monitoring, and reporting.
 

Servers are a critical element in a network, and therefore receive our appropriate attention; but we do not lose sight of the fact that individual workstations, PC or Mac - and the people in front of them - are part of the organisational whole.

Support Tree recognise that each individual needs fast, efficient workstations, with quick problem resolution, enabling everyone in an organisation to work without interruption and without frustration.
 

Increasingly mobile and other ‘out-of-office’ devices are taking an important role in business activities.

At Support Tree we support Blackberry, I-phone, Android and Windows Smart Phones.

We provide for an integration of handheld devices, software and wireless services to keep mobile professionals connected to people, data and resources.