Small & Medium Sized Enterprises

Value

Support Tree recognises that it is not always cost effective for SME's to employ a full time Information Technology (IT) staff. Therefore we offer our clients the flexibility to utilise our experienced IT team on an as needed basis. We provide technical expertise when a project arises to best suit the specific needs of the client. Once the Support Tree team meets with the client and defines the requirements, we prepare a Standard Service Level Agreement (SLA) specific to the client and their business. This SLA serves as a blueprint for the services Support Tree will provide for the client and establishes expectations for the client.

Technical Resources

In order to offer an economical advantage we serve as the client's IT department or as an extension of an already existing staff. A highly valued benefit of the Support Tree SME relationship is the availability of our technical experts. These professionals evaluate SME with the same analysis and quality used for our enterprise clients; scaled down to offer solid and suitable business recommendations.
Support Tree's depth of resources provides the client with guaranteed expertise in the daily advancements of the technology world. We are able to provide ahead of the curve, experienced engineers in every aspect of technology including security, upgrades, and crippling viruses.

Our Support team is capable of handling all levels of support - Levels 1, 2, or 3.

Level 1 involves fielding phone calls and completing tickets -- allowing for the more efficient use of the client's IT staff.

A more advanced service the support team provides (Level 2) is serving as a client's full service Help Desk. This team supports the end user from the initial phone call through trouble shooting, and if necessary the dispatch of a technician for on-site desktop or backend (Level 3) support.

Web Site Design
 

As part of the service we offer Support Tree can assist with web design work and recommend and co-ordinate suitable web hosting options. Our experienced designers can provide simple information only sites and infinite variables up to including fully functional e-commerce options.

Personal Attention
 

Support Tree is experienced in working with SME's and is sensitive to their unique technical needs as well as their need for personalised service. We understand that our clients must focus on being the experts in their business, leaving little time for reviewing the newest technologies available to them. Therefore, our team is fully experienced in providing personalised client service in understandable terms. We will alleviate the confusion and stress of finding what technologies are best for business, allowing the client to focus on the core competencies that make their business a success.