VALUE ADD SERVICES

Support Tree provides much more than a standard IT support organisation.

Key to our success in providing forward thinking services is our focus on the 6 major concerns of most IT practitioners: Security, Reliability, Return on Investment, IT Strategy, IT Innovation and Green IT.

Supporting this focus are our Value Adds:

Our clients are the most important element of our business, and we are well equipped to give the best possible service.

Our help desk is quick to respond and rectify problems thanks to our management software, which produces management reports on network health based on tickets raised by equipment, software and end users.

These are used to provide feedback to clients for IT strategy, network upgrades and continual customer care.

Support Tree Managed Software STMS is an extremely powerful tool used to manage our clients’ networks.

The software allows us to configure automated updates, changes, reboots, etc and roll them out simultaneously, meaning all systems are maintained to operate at maximum efficiency.

Remote access and troubleshooting means that intervention on site is quick and easy.

For us as service provider, the software is ideal for addressing the broad spectrum of requirements of our customer base, with the three key elements of usability, scalability and extensibility, allowing us to accompany clients as their business grows.

Support Tree is experienced at developing the scope of a project and implementing within set time frames within budget.

We follow developed project plans to ensure a smooth implementation.

Support Tree work to structured project management norms.

Business continuity is a must in modern business.

Loss of e-mail, internet access or data can be expensive for a company in terms of productivity and lost revenues and data.

Support Tree assist in protecting your business so that it is least affected by failures or disasters.

IT dependant organisations are facing an unprecedented level of change in the IT environment.

New technologies, application modernisation, infrastructure refreshes, social networking sites and increased mobility can provide exceptional opportunities for growth.

Support Tree is able to work closely with clients to identify new opportunities in technologies and applications, while helping businesses avoid excessive costs, technology fads and security pitfalls.

Using our innovative reporting system we highlight possible problem areas within your network.

This can be not just software or hardware, but also an end user in need of training, or today’s major cause of productivity losses, staff abusing e-mail, social networking or games.

Support Tree give our clients the necessary information to make informed decisions.